Privacy Policy

Introduction

RaiderX LLC ("we," "us," "our," or "RaiderX"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (raiderx.net), mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, password, and profile information when you create an account
• Professional Information: Texas Real Estate Commission (TREC) license number, license status, license expiration date, brokerage history, and professional certifications
• Business Information: Business name, LLC information, team affiliation, and sponsorship preferences
• Financial Information: Commission payment details, bank account information for direct deposits, and tax identification numbers (W-9 information)
• Transaction Information: Real estate transaction details, property addresses, client information, contracts, addenda, amendments, and closing documents
• Communication Data: Messages sent through our platform, including AI chat conversations (ConsoleX), support inquiries, and email correspondence
• Document Uploads: Contracts, disclosures, identification documents, and other files you upload to our platform

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information
• Usage Information: Pages viewed, features used, time spent on pages, click patterns, and navigation paths
• Log Data: IP address, access times, referring URLs, and error logs
• Location Information: General location based on IP address (we do not collect precise GPS location)

1.3 Information from Third Parties

We may receive information from third-party sources, including:

• TREC License Verification: License status, disciplinary history, and continuing education status from the Texas Real Estate Commission
• Authentication Providers: If you sign in using a third-party service, we receive profile information from that service
• Payment Processors: Transaction confirmation and payment status from our payment service providers

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Our Services

• Process sponsorship applications and maintain your account
• Facilitate real estate transactions and document management
• Provide transaction coordination and compliance support
• Process Commission Disbursement Authorizations (CDAs)
• Deliver AI-powered assistance through ConsoleX
• Generate marketing content and professional materials
• Provide access to training and educational resources

2.2 Communication

• Send transactional emails and notifications about your account
• Provide customer support and respond to inquiries
• Send updates about our Services, features, and policies
• Deliver marketing communications (with your consent)

2.3 Legal and Compliance

• Comply with Texas Real Estate Commission requirements
• Maintain required brokerage records per Texas law
• Verify license status and good standing
• Detect and prevent fraud, unauthorized access, and illegal activities
• Enforce our Terms of Service and other agreements

2.4 Analytics and Improvement

• Analyze usage patterns to improve our Services
• Develop new features and functionality
• Conduct research and analytics
• Train and improve our AI systems

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you have given us explicit consent to do so, such as when you request that we share information with a third party.

3.2 Service Providers

We share information with third-party vendors who provide services on our behalf:

• Cloud Storage: DigitalOcean Spaces for secure document storage
• Email Services: Resend for transactional and marketing emails
• E-Signature Services: BoldSign for electronic document signing
• AI Services: OpenAI for ConsoleX conversational AI features
• Analytics: Privacy-focused analytics for usage tracking
• Payment Processing: Secure payment processors for subscription and commission payments

3.3 Business Transfers

If RaiderX is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders, or government requests)
• Requests from the Texas Real Estate Commission
• Protection of our rights, privacy, safety, or property
• Emergency situations involving potential threats to any person

3.5 Within the Brokerage

As a sponsored agent, certain information may be shared with designated brokers, account executives, and compliance personnel as necessary for:

• Transaction review and compliance oversight
• CDA processing and approval
• License monitoring and continuing education tracking
• Support and mentorship services

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Role-based access controls limit who can view and modify sensitive information
• Secure Infrastructure: Our Services are hosted on secure, enterprise-grade cloud infrastructure
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: Our team receives regular training on data protection and security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations (including TREC record retention requirements)
• Resolve disputes and enforce our agreements
• Support legitimate business purposes

Under Texas real estate law, brokerages are required to maintain certain records for a minimum period after transactions close. Transaction documents and related records may be retained for at least four (4) years after the closing or termination of a transaction, or longer as required by law.

After your sponsorship ends, we will retain necessary records as required by law and delete or anonymize other personal information within a reasonable timeframe.

6. Your Rights and Choices

6.1 Account Information

You can access, update, or correct your account information at any time by logging into your account settings. If you need assistance, contact us at privacy@raiderx.net.

6.2 Communication Preferences

You can opt out of marketing communications by clicking the "unsubscribe" link in any marketing email or by updating your notification preferences in your account settings. Note that you cannot opt out of transactional communications related to your account or transactions.

6.3 Data Access and Portability

You may request a copy of your personal information in a structured, machine-readable format. Submit requests to privacy@raiderx.net.

6.4 Data Deletion

You may request deletion of your personal information, subject to certain exceptions required by law (such as TREC record retention requirements). Upon receiving a verified request, we will delete your information from our active systems, though some information may be retained in backups or archives as required by law.

6.5 Do Not Track

Our Services do not currently respond to "Do Not Track" signals. However, we use privacy-focused analytics that do not track users across websites.

7. AI and Automated Processing

RaiderX uses artificial intelligence and automated processing in several ways:

7.1 ConsoleX AI Assistant

Our AI-powered command center (ConsoleX) processes your messages to provide helpful responses about real estate questions, contracts, policies, procedures, and general assistance. Chat conversations may be:

• Processed by our AI service provider (OpenAI) to generate responses
• Stored for your conversation history and reference
• Used to improve AI response quality (in anonymized, aggregated form)

Do not share sensitive personal information, passwords, or confidential client data in AI chat conversations.

7.2 Content Generation

Our AI-powered content creation tools may process property information and preferences you provide to generate marketing materials, listing descriptions, and social media content.

7.3 Document Processing

We may use automated systems to categorize, organize, and analyze documents you upload for compliance review and transaction management purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our Services:

• Essential Cookies: Required for the Services to function properly (authentication, security, preferences)
• Analytics Cookies: Help us understand how users interact with our Services (we use privacy-focused analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

9. Mobile Applications

When you use our mobile applications, we may collect additional information including:

• Device Identifiers: Unique identifiers for your mobile device
• Push Notifications: If you enable push notifications, we collect your device token
• Camera and Photos: Only when you explicitly grant permission to scan documents or upload photos

You can control app permissions through your device settings at any time.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@raiderx.net.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell your personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@raiderx.netor call (618) 724-3379.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Texas Real Estate Commission Disclosure

RaiderX is operated by RaiderX LLC, a licensed real estate brokerage in the State of Texas. Our brokerage activities are regulated by the Texas Real Estate Commission (TREC). For questions or complaints regarding real estate services, you may contact TREC at: