There’s a right door for every question, and using it gets you an answer faster than a text into the void.
It knows our policies, the app, the forms and your own pipeline, and it answers instantly.
Web: the Support button in the bottom-right corner. Mobile: Settings → Contact Support. You get a ticket number and updates by email, and you can reply on the thread.
Most tickets are picked up immediately by RaiderBot, RaiderX’s automated support engineer. It investigates and replies on your ticket, often within the hour; if it can’t resolve it, it hands the ticket to staff with its findings and a person follows up.
From the deal, raise an escalation — expedite CDA review, a question about a condition, reopen, cancel and more. The broker rules on every one: Approved, Denied or Changes requested. An approval acts on the deal immediately.
Transaction guidance, onboarding help, day-to-day questions. Your AE is listed in Settings.
RaiderX can’t troubleshoot, reset or expedite anything the board or its MLS runs. The one exception: if the board needs something from your sponsoring broker, open a Support request.
Searchable straight answers to the questions new partners ask most.
This library. Every guide is a public link you can bookmark or forward — no sign-in needed to read one.
Sign in and the platform walks you through it. Stuck on a step? Ask ConsoleX from your dashboard — it knows this process end to end — or browse all 17 partner guides.
Sign in · Ask ConsoleXChecked against the platform on September 26, 2026.